my printer had a paper jam and i pulled out paper after opening cartridge door as done many times.
now after recent incidence it shows cartridge problem, check colour cartridge. i have seen no problem with cartridge. I tried all instructions of Hp to set it right but failed.
any clues to the poosible cause ?
also HP say I can print in Back Up Mode, but how to reach this mode?
Can you please help ?
thanks a lot for your time and effort
with a HP printer if you remove the colour cartridge it should print with just the black still in place.
now if you ripped out the paper and it was under the printhead at the time you may have damaged the printing head of the colour cartridge, try a replacement colour cartridge.
yeah thats what i told you in my first reply , remove one cartridge and it should print in the remaining one.
i admit i did not know HP class that as back up mode but i did tell you correct.
if it comes back from the service and they say its going to cost you X amount of $$$ weigh up the price of repair to the price of a new printer,
new printer are not that much these days.
i just bought a scanner/printer all in one epson
cost under $100
only reason i went for that is my scanner packed up, poor old thing so i went for the all in one.
i have three printers now, two epson ( i like epson ) one HP , the HP only does text its faster, the epson are much better at photos.
I have since received the printer from service. I have been told that Flat trailing cable had breakage and was repaired. However I had to change the defective colour cartridge. Now printer is working fine. Servie cost me $10.
Once again thank you for all the help.
service cost you $10 , my god thats cheap.
the ribbon cable in printers is the one weak point after years of going up and down the same line they do tend to snap.
its a bit like bending metal starts off hard then gets easy and snaps.
but for $10 that was well worth it.